{"id":368,"date":"2022-10-19T15:41:28","date_gmt":"2022-10-19T13:41:28","guid":{"rendered":"http:\/\/eswncnv.cluster028.hosting.ovh.net\/?post_type=portfolio&#038;p=368"},"modified":"2022-12-08T10:54:55","modified_gmt":"2022-12-08T09:54:55","slug":"scaprim-property-management","status":"publish","type":"portfolio","link":"https:\/\/digitalcooker.fr\/index.php\/portfolio-item\/scaprim-property-management\/","title":{"rendered":"Scaprim Property Management"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  ><div  class='avia-slideshow av-l9fpoq3p-e940ff41cc709775fb0ac306bd7d5bf6 avia-slideshow-no scaling av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' 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itemprop=\"thumbnailUrl\" srcset=\"https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/Scaprim-Property-1.png 1500w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/Scaprim-Property-1-300x146.png 300w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/Scaprim-Property-1-1030x501.png 1030w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/Scaprim-Property-1-768x374.png 768w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/Scaprim-Property-1-705x343.png 705w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2m28ls-e58aca25fa8a1fa0fd0407733caf6fdd\">\n.avia-section.av-2m28ls-e58aca25fa8a1fa0fd0407733caf6fdd{\nbackground-color:#333333;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-2m28ls-e58aca25fa8a1fa0fd0407733caf6fdd main_color avia-section-default avia-no-border-styling  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.special-heading-inner-border{\nborder-color:#ededed;\n}\n.av-special-heading.av-284b5s-81f5d1090747e9edfafc07e2e38608c5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-284b5s-81f5d1090747e9edfafc07e2e38608c5 av-special-heading-h3 custom-color-heading  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Case study<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l9fpoz6y-e391117dd5b71d835111f5a214004c69\">\n#top .av_textblock_section.av-l9fpoz6y-e391117dd5b71d835111f5a214004c69 .avia_textblock{\ncolor:#dbdbdb;\n}\n<\/style>\n<section  class='av_textblock_section av-l9fpoz6y-e391117dd5b71d835111f5a214004c69'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3><strong>La mission<\/strong><\/h3>\n<p>Scaprim Property Management est administrateur de biens et repr\u00e9sente les bailleurs en assurant la gestion des logements et en accompagnant les locataires dans leurs demandes.<\/p>\n<p><strong>En vue d\u2019optimiser leurs process et la gestion des biens<\/strong>,\u00a0Scaprim Property Management nous a sollicit\u00e9 pour d\u00e9velopper <strong>une application m\u00e9tie<\/strong>r permettant d\u2019enregistrer et traiter de mani\u00e8re efficiente les r\u00e9clamations des locataires.<\/p>\n<p>Notre mission consiste en la cr\u00e9ation de deux applications compl\u00e9mentaires\u00a0:<\/p>\n<ul>\n<li><strong><u>CALL CENTER<\/u><\/strong>: Une application m\u00e9tier \u00e0 destination des collaborateurs de Scaprim Property Management pour faciliter la gestion des r\u00e9clamations et analyser l\u2019activit\u00e9 et la satisfaction des locataires.<\/li>\n<\/ul>\n<ul>\n<li><strong><u>ESPACE LOCATAIRE <\/u><\/strong>: Une plateforme \u00e0 destination des locataires pour d\u00e9poser des r\u00e9clamations, simplifier les \u00e9changes et suivre l\u2019avancement du dossier.<\/li>\n<\/ul>\n<h3><strong>Nos domaines d\u2019intervention<\/strong><\/h3>\n<ul>\n<li>Cr\u00e9ation d\u2019applications SAAS<\/li>\n<li><strong>Mise en place d\u2019API<\/strong> permettant un \u00e9change de donn\u00e9es entre les deux applications<\/li>\n<li>Int\u00e9gration du patrimoine en gestion locative dans l\u2019application CALL CENTER<\/li>\n<li>H\u00e9bergement de la solution | 24h\/7j<\/li>\n<li>Hotline et maintenances des applications<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class='flex_column av-23h0s8-fdb5abfd2a67679433fac763b9aee9e6 av_one_half  avia-builder-el-5  el_after_av_one_half  avia-builder-el-last  flex_column_div '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8\">\n#top .av-special-heading.av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8{\npadding-bottom:10px;\ncolor:#ededed;\n}\nbody .av-special-heading.av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8 .special-heading-inner-border{\nborder-color:#ededed;\n}\n.av-special-heading.av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1x87f4-b6b735c604ee33a98a76f295aa3c92d8 av-special-heading-h3 custom-color-heading  avia-builder-el-6  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Scaprim Property Management <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1s3q7s-cc6232d5afec93efca23e97c91ba85aa\">\n#top .av_textblock_section.av-1s3q7s-cc6232d5afec93efca23e97c91ba85aa .avia_textblock{\ncolor:#dbdbdb;\n}\n<\/style>\n<section  class='av_textblock_section av-1s3q7s-cc6232d5afec93efca23e97c91ba85aa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3><strong>Les b\u00e9n\u00e9fices pour SCAPRIM PM<\/strong><\/h3>\n<ul>\n<li>Cr\u00e9ation d\u2019un outil collaboratif efficient pour les collaborateurs et prestataires de Scaprim Property Management<\/li>\n<li>Renforcement de la qualit\u00e9 du service rendu aux locataires gr\u00e2ce \u00e0 l\u2019espace locataire pour d\u00e9poser des r\u00e9clamations<\/li>\n<li>Optimisation du temps de traitement des r\u00e9clamations<\/li>\n<li>Collecte de donn\u00e9es et export de statistiques pour suivre les d\u00e9lais de traitements<\/li>\n<li>Am\u00e9lioration globale des process<\/li>\n<\/ul>\n<h3><strong>D\u00e9tails des applications<\/strong><\/h3>\n<p><strong>Les deux applications sont compatibles avec tous types d\u2019appareils via un navigateur web et comprennent les fonctionnalit\u00e9s suivantes\u00a0:<\/strong><\/p>\n<ul>\n<li>Affichage sous forme de tableau KANBAN\u00a0pour faciliter les utilisateurs \u00e0 visualiser les r\u00e9clamations, organiser les t\u00e2ches en cours et maximiser l\u2019efficacit\u00e9 Ces tableaux peuvent aider les \u00e9quipes Agile et DevOps \u00e0 mettre de l\u2019ordre dans leur travail quotidien. Les tableaux Kanban ont recours \u00e0 des cartes, \u00e0 des colonnes et \u00e0 l\u2019am\u00e9lioration continue pour aider les \u00e9quipes technologiques et de service \u00e0 s\u2019engager sur une quantit\u00e9 de travail appropri\u00e9e, puis \u00e0 la r\u00e9aliser !<\/li>\n<li>Syst\u00e8me d\u2019envoi de notifications automatiques (sms, mail)<\/li>\n<li>Outil de statistiques<\/li>\n<li>Outil d\u2019envoi d\u2019enqu\u00eate de satisfaction pour suivre le taux de satisfaction des locataires apr\u00e8s chaque r\u00e9clamation trait\u00e9e.<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-368'><div class='entry-content-wrapper clearfix'><div class='flex_column av-mkklk-c70090bae1da0c8fb14844f4d6c2406f av_one_half  avia-builder-el-8  el_after_av_section  el_before_av_one_half  avia-builder-el-first  first flex_column_div '     ><div  class=\"avia-animated-number av-3wqn4-ba6ff44901bfd1ac3d44e27a34cdc7fd av-force-default-color avia_animate_when_visible  avia-builder-el-9  avia-builder-el-no-sibling  avia-color-font-dark \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-no-number\">Traitement de <\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"26\" data-start_from=\"0\">26<\/span><span class=\"avia-no-number\"> <\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"000\" data-start_from=\"0\">000<\/span><span class=\"avia-no-number\"> r\u00e9clamations par an<\/span><\/strong><div class=\"avia-animated-number-content\"><p>depuis l&rsquo;utilisation du call center<\/p>\n<\/div><\/div><\/div><\/p>\n<div class='flex_column av-1p6g0-8e885b48042db3f27fa8e764da86ea36 av_one_half  avia-builder-el-10  el_after_av_one_half  el_before_av_section  avia-builder-el-last  flex_column_div '     ><div  class=\"avia-animated-number av-la2kl7u7-b884ffe996f91ac18647590b5f35fe37 av-force-default-color avia_animate_when_visible  avia-builder-el-11  avia-builder-el-no-sibling  avia-color-font-dark \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-no-number\">+ de <\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"30\" data-start_from=\"0\">30<\/span><span class=\"avia-no-number\"> <\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"000\" data-start_from=\"0\">000<\/span><span class=\"avia-no-number\"> SMS <\/span><\/strong><div class=\"avia-animated-number-content\"><p>envoy\u00e9s depuis l&rsquo;application<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tdll4-f84b357d2befcdfdad98d172e1ee50f1\">\n.avia-section.av-tdll4-f84b357d2befcdfdad98d172e1ee50f1{\nbackground-color:#a8a8a8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-tdll4-f84b357d2befcdfdad98d172e1ee50f1 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_one_half  el_before_av_social_share  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-368'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m7ls0-13cb88b46a812b76eb9c662d60aafce3\">\n#top .avia-testimonial-wrapper.av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 .avia-testimonial-content{\ncolor:#eaeaea;\n}\n.avia-testimonial-wrapper.av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 .avia-testimonial-name{\ncolor:#e2e2e2;\n}\n.avia-testimonial-wrapper.av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 .avia-testimonial-subtitle{\ncolor:#e2e2e2;\n}\n.avia-testimonial-wrapper.av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 .avia-testimonial-link{\ncolor:#e2e2e2;\n}\n.avia-testimonial-wrapper.av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 .avia-slideshow-controls{\ncolor:#eaeaea;\n}\n<\/style>\n<div  class='avia-testimonial-wrapper av-m7ls0-13cb88b46a812b76eb9c662d60aafce3 avia-grid-testimonials avia-grid-1-testimonials avia_animate_when_almost_visible' >\n<section class=\"avia-testimonial-row\"><div class='avia-testimonial av-efdtc-95fff832e5676adf755504a708c22df9 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_full'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-image'  itemprop=\"image\" ><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/IMG_4858-180x180.jpg\" class=\"attachment-square size-square\" alt=\"\" srcset=\"https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/IMG_4858-180x180.jpg 180w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/IMG_4858-80x80.jpg 80w, https:\/\/digitalcooker.fr\/wp-content\/uploads\/2022\/10\/IMG_4858-36x36.jpg 36w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/div><div class='avia-testimonial-content av_inherit_color'><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>Digital Cooker accompagne Scaprim Property Management depuis maintenant 10 ans.\u00a0Au travers des deux applications d\u00e9velopp\u00e9es, nous avons am\u00e9lior\u00e9 nos process et l\u2019exp\u00e9rience utilisateur globale, d\u2019un point de vue collaborateurs et clients.<\/p>\n<p>Nos ann\u00e9es de collaboration sont un atout majeur pour faciliter la compr\u00e9hension de nos besoins et faire \u00e9voluer nos applications avec efficience.\u00a0Gr\u00e2ce \u00e0 l\u2019exp\u00e9rience et l\u2019agilit\u00e9 dont faire preuve l\u2019\u00e9quipe de Digital Cooker au quotidien, nous avons d\u00e9velopp\u00e9 des solutions innovantes et personnalis\u00e9es.\u00a0Un grand merci \u00e0 l\u2019\u00e9quipe pour sa disponibilit\u00e9 et son accompagnement.<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><strong  class='avia-testimonial-name'  itemprop=\"name\" >Igor DAVIDOVITCH<\/strong><span  class='avia-testimonial-subtitle av_opacity_variation'  itemprop=\"jobTitle\" >Resp. 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